It will be a good Idea, if bitwala have a support, that will give answer from customers questions

It will be a good Idea, if bitwala have a support, that will give answer from customers questions 

I think it will also a good Idea, when bitwala research for lost Bitcoins that are sent to them from hardwarewallet and so on. And it musst be possible to get "payed" after 2 days and not oending status for more than 2 days.